Legal

Privacy Policy

Last updated: 15 January 2026

1. Who we are

For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, Streamwyck Capital is the controller of your personal data. Our address is King William Street 64, EC4N 7BJ London, United Kingdom. You can reach our privacy contact at [email protected] or on +44 20 7946 0081.

2. Information we collect

• Identity and contact data: name, email address, telephone number and postal address.
• Account data: login details, preferences and settings you choose within the Platform.
• Verification data: information needed to confirm your identity and eligibility, where we are required to do so.
• Usage data: log records, device information, IP address and pages viewed.
• Communications: records of messages you send to us and our replies.

3. How we use your information

We process your personal data to create and administer your Account, provide the Platform, respond to enquiries, maintain security, detect fraud, meet our legal and regulatory obligations, and improve our services. Where you have consented to marketing, we will send promotional messages, and you may withdraw consent at any time.

4. Lawful bases

Our lawful bases for processing include performance of a contract with you, compliance with legal obligations such as anti-money laundering checks, our legitimate interests in running and securing a stable service, and your consent where we rely on it specifically.

5. Sharing your data

We do not sell your personal data. We may share it with trusted service providers who host our systems, process payments, provide analytics or support our communications, always under written terms that require confidentiality and appropriate security. We may also disclose information where required by law, by a regulator, or to protect the rights and safety of our users.

6. International transfers

Some of our providers may process data outside the United Kingdom. Where this occurs, we use safeguards recognised under UK data protection law, such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, to ensure your data remains protected.

7. Cookies

We use cookies and similar technologies to operate the Platform, remember your preferences and understand how the site is used. Please refer to our cookie information for details of the categories we use and how to manage your choices.

8. Retention

We keep personal data only for as long as necessary for the purposes described in this policy. Account records are generally retained for the life of your Account and for a further period required by law, after which they are securely deleted or anonymised.

9. Security

We apply technical and organisational measures, including encryption in transit, access controls and regular reviews, to protect your data from unauthorised access, loss or alteration. No system is completely secure, so we also encourage you to use a strong, unique password and to keep it confidential.

10. Your rights

Subject to certain exemptions, you have the right to access your personal data, have inaccurate data corrected, request erasure, restrict or object to processing, request portability, and withdraw consent at any time. To exercise these rights, contact us using the details above. We will respond within one month, as required by law.

11. Children

The Platform is not intended for individuals under eighteen years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us so that we can delete it.

12. Complaints

If you have concerns about how we handle your data, please contact us first and we will do our best to resolve them. You also have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last revised, and material changes will be notified to you through the Platform or by email.